These terms relating to the return of products have been extracted from point #5 in our terms of use page, which you may also visit to view our complete Terms of Use.


5.1 You should contact us immediately if you discover that a Product supplied by us:

(a) is not the Product you ordered;

(b) has been damaged in shipping; or

(c) contains a manufacturing defect.

5.2 If you notify us that a Product is a Faulty Product within twenty (28) days of the day that your Purchase Order was dispatched to you, we will, subject to this clause 5, replace any Product which we have confirmed falls within the categories in clause 5.1 (“Faulty Product”) with an identical Product, or where we have sent you the wrong Product, we will replace it with the correct Product. If we cannot replace the Product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the Faulty Product.

5.3 Please choose carefully when placing a Purchase Order. We will not replace or refund any Product which is returned because you have changed your mind, or that your needs have changed.

5.4 Please contact us in writing if you wish to return any Products, and the reason why you wish to return them in sufficient detail for us to determine whether the Product is a Faulty Product. We will then advise you within three (3) business days whether we will accept your return and, where we accept your return, whether we will replace your Product, or where that is not possible, refund the amount paid for the Faulty Product.

5.5 In the event that you have contacted us notifying us of a return in accordance with clause 5.4 above, and we have accepted the return in writing, we will, in addition to replacing your Product or refunding you the amount paid for the Faulty Product, refund the actual amount paid for return postage (provided that you give us the Australia Post receipt as evidence of the postage cost). Please package the returned Product in the same type of packaging as used in sending the Product out to you in order to minimise the risk of the Product being damaged in transit.

5.6 Please post all returns to:

Dash Australia Pty Ltd
c/o Keep Safe Storage
5 McNeece Place
O'Connor, WA 6163