Everything you need to know about shopping with CondomSales...
At CondomSales, we make it easy to buy condoms, lubricants and sexual health products online with confidence. We offer competitive prices, secure payment, fast shipping across Australia and plain, discreet packaging on every order. Whether you’re buying for yourself, your business or in bulk, our FAQ page covers the most common questions about delivery, privacy, payments, returns and customer service.
Do you offer discreet packaging?
Yes. At CondomSales, we take your privacy seriously. Every Australian order is sent in plain, discreet packaging, with no reference to CondomSales, condoms, lubricants, sexual health products or any other product details on the outside of the parcel. The sender will be displayed as Dash Australia Pty Ltd.
Most orders are shipped in plain padded satchels. Larger orders may be sent in plain boxes or cartons. Either way, your order will arrive discreetly, securely and without identifying branding.
For international orders, we also use plain packaging, however customs requirements mean we may need to declare the nature of the goods on the customs form.
Will CondomSales appear on my bank statement?
No. For your privacy, transactions will not appear as CondomSales or list any products purchased. Your statement will show the payee as Dash Australia Pty Ltd.
How quickly will my order be shipped?
Once payment has been received in full, we aim to ship your order as soon as reasonably possible. If all items are in stock, your order will be shipped within two business days, but usually sooner.
You’ll receive an email once your order has been dispatched, including tracking details where available.
What shipping options do you offer?
We usually ship using Australia Post or trusted carriers like DHL or TNT for larger orders, with options such as Standard Post and Express Post depending on your order and checkout selection. Orders may be sent in satchels, padded bags, boxes or cartons depending on size and product type.
Our goal is simple: to keep shipping costs reasonable while getting your order to you as quickly and discreetly as possible.
Do you offer free shipping?
From time to time, we may offer free shipping promotions or options. Any available free shipping offers will be shown at checkout or promoted on the website, or through our e-newsletter.
What happens if my parcel does not arrive?
Once your order has been shipped, delivery is handled by Australia Post or the relevant delivery provider. While we cannot guarantee delivery timeframes once a parcel is in transit, we will always do our best to help.
If your order has not arrived within 14 days of your shipping confirmation email, please contact us and we’ll make reasonable efforts to help resolve the issue.
Can I use a fake name or pseudonym for delivery?
We understand the desire for privacy, but your order must be deliverable to the name and address provided. If you use a pseudonym, your parcel may be returned as undeliverable.
If an order is returned to us, we’ll contact you by email. We may be able to resend it, however additional postage and handling fees will apply.
Do you offer the lowest prices?
We work hard to offer excellent value across trusted sexual health brands, including bulk discount options on selected products.
If you find a better price elsewhere, please contact us. We offer a price match guarantee where possible, because we want CondomSales to be one of the best-value places to buy condoms and sexual health products online in Australia.
Are your prices in Australian dollars?
Yes. All prices are listed in Australian Dollars. Prices are inclusive of GST where applicable, except for condoms and water-based lubricants, which are GST-free.
What payment methods do you accept?
Payment is made securely online before your order is shipped. We currently accept payment via PayPal and online Credit Card payment. We also accept Bank Transfer - though please understand it may take longer to ship your order until payment is received.
For security, the website uses SSL encryption technology to help protect your payment details.
Can I place an order over the phone?
Unless expressly stated otherwise, orders need to be placed through the website checkout. This helps ensure your order details, payment and delivery information are recorded accurately. We do not accept credit card payments over the phone.
What is your returns policy?
Please contact us as soon as possible if your order arrives and:
- you received the wrong product;
- the product was damaged in shipping; or
- the product appears to have a manufacturing defect.
If you notify us within 28 days of dispatch, and we confirm the product is faulty or incorrect, we’ll replace it with the correct or identical product where possible. If a replacement is not available, we may offer an alternative product of the same value or provide a refund for the faulty item.
Can I return an item if I change my mind?
No. Please choose carefully when placing your order, as we do not replace or refund products simply because you have changed your mind or your needs have changed.
How do I request a return?
Please contact us in writing with the details of the product and the reason for the return. We’ll review your request and advise within three business days whether the return is accepted and whether a replacement or refund applies. If we accept the return, we’ll also refund the actual return postage cost, provided you supply an Australia Post receipt as evidence.
Where do I send approved returns?
Approved returns should be posted to:
Dash Australia Pty Ltd
c/o StoreLocal
5 McNeece Place
O’Connor WA 6163
Australia